Contact information
Contact Policy
Last Updated: September 2026
We love hearing from our customers! Whether you have a question about a product, need assistance with an order, or simply want to learn more about Powerful Essence, we are happy to help.
As a small business, our products are handmade, packaged, and managed with care, and we appreciate your patience while we respond to each inquiry personally.
How to Contact Us
The best way to contact Powerful Essence is through the contact form or contact information provided on our website.
When contacting us about an existing order, please include your full name and order number whenever possible. This helps us locate your order and assist you more quickly.
Response Times
We aim to respond to customer inquiries within 2 to 3 business days.
Response times may occasionally be longer during holidays, product launches, sales, markets, or other particularly busy periods.
Messages received on weekends or holidays will generally be reviewed on the following business days.
Order Questions
If you need assistance with an existing order, please include as much relevant information as possible in your message.
For damaged, defective, or incorrect products, please include your order number along with clear photographs of the product and packaging so we can review the issue.
Please refer to our Shipping Policy and Return & Refund Policy for additional information regarding shipping, damaged orders, returns, and refunds.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will always do our best to accommodate your request. However, because orders may begin processing shortly after they are received, we cannot guarantee that changes or cancellations can be made once an order has entered processing or has been prepared for shipment.
Product Questions
We are happy to answer questions about our products, available scents, ingredients, product care, or general product use.
Please keep in mind that Powerful Essence cannot provide medical advice or determine whether a particular product or ingredient is appropriate for an individual’s medical needs, allergies, pregnancy, sensitivities, or health conditions.
For medical or health related questions, please consult an appropriate healthcare professional.
Social Media
We love connecting with our community through social media. However, comments and direct messages may not always be monitored as consistently as our primary customer service contact method.
For questions regarding an order, shipping, returns, refunds, or other time sensitive concerns, please contact us through the contact information provided on our website.
Business and Collaboration Inquiries
For wholesale opportunities, collaborations, custom orders, events, or other business inquiries, please contact us with details about your request. We will be happy to review the opportunity and respond if it is a good fit for Powerful Essence.
Respectful Communication
Powerful Essence is committed to providing kind, thoughtful, and respectful customer service. We kindly ask that the same courtesy be extended to our team.
We reserve the right to discontinue communication or service in situations involving threatening, abusive, discriminatory, harassing, or otherwise inappropriate behaviour.
Privacy
Any personal information shared when contacting Powerful Essence will be handled in accordance with our Privacy Policy and applicable privacy requirements.
We’re Happy to Help
Powerful Essence is a small business built around thoughtfully handmade products and the people who enjoy them. If you have a question or concern, please reach out and give us the opportunity to help.
Thank you for supporting Powerful Essence!